COVID-19 Announcement

At Houst, we wanted to share with you how coronavirus is affecting the homesharing industry, your property, and our response to it.

• We are extending a 10% discount to anyone who stays longer than 7 days. We are also offering an additional discount of 20%to guests that are extending their stay to a month or longer. Our properties have plenty of room to work or study, and allow for self-check-ins which limits personal interaction.
• In accordance to the social distancing practices, we have reviewed our onboarding processes and are now offering remote onboarding meetings to new hosts.
• As part of our response to coronavirus, in the UK we’ll be advertising for medium-length lets (one to six months) at all host properties, where calendar availability allows.
• We are maintaining our existing high standards of cleanliness and provided additional training to our housekeeping teamabout appropriate disinfecting techniques.
• The health and wellbeing of our guests and employees is our top priority and we are encouraging everyone to exercise recommended social distancing practices.

An update to cancellation policies:

• For cancelled bookings on Airbnb, hosts will now receive 25%of what they would’ve received for a cancellation based on their cancellation policy. This payment will be issued by Airbnb directly.
• Other hosting platforms will provide credits to the guests for the full value of the booking on cancellations made any time before arrival. Credits can be used towards future reservations and are valid for one year from the time of cancellation.

We’re actively monitoring the situation and following the guidance of the World Health Organization and the Centers for Disease Control and Prevention. We’ll continue to respond based on their advice and will update you with any future developments.

Best wishes and stay safe,

Houst